Good afternoon! Discover independent sellers across Zambia. · ZAMBIA · QUALITY AT EVERY STEP
YUMILO MARKET TEAM

Admin workspace

Manage customer, vendor, listing, report, and order activity.

Loading marketplace overview…
VENDOR APPLICATION

Application tracking

This private page shows only the status of your own Yumilo Foods application. The marketplace and vendor tools open after approval.

Registered name—
Store—
Tracking reference—

  1. 1
    Business verificationYumilo is checking the business application.
  2. 2
    Name and detailsYumilo is checking the registered name and store details.
  3. 3
    Photo reviewYumilo is reviewing the store photos.
  4. 4
    Approved — you’re good to goSign in to the main marketplace and enter your activation code.
FOOD SPOTLIGHTFresh favouritesQuality at Every Step
Grilled chicken
Roast chicken
Chicken platter
Grilled skewers
ZAMBIA-WIDE MARKETPLACE

Find products and independent sellers across Zambia.

Discover food, everyday essentials and more from Yumilo and independent sellers nationwide. Search by product, category or seller.

Shop across Zambia Manual mobile-money payments reviewed by Yumilo
Approved sellersPrivate in-app conversationsOrder updates and tracking
SHOP YUMILO MARKET

Discover products and independent sellers nationwide

Available listings
Products and independent sellers from across ZambiaSearch products, categories and sellers nationwide
YUMILO FOODS

Quality at Every Step.

Zambia-wide marketplace
SHOP BY CATEGORY

Explore categories across Zambia
CHECKOUT

Choose how to pay

Choose an option. Orders stay unpaid until Yumilo confirms payment.
YUMILO CHECKOUT

Pay for your order

Send the exact amount to one of the official Yumilo mobile-money accounts below.

Order reference
Amount to send

If the service asks for a payment note, use the order reference. Any separately agreed courier transport is not included in this amount.

Wait for Worker approval. Once approved, you can track your order. Payment is manually reviewed; no money moves automatically.
YUMILO VENDOR

Renew subscription
ORDER TRACKING

My orders

View past orders or track active deliveries.
YUMILO VENDOR

My products

Submit new products or price/details changes for Yumilo review. A listing appears in the marketplace only after approval.

Add a product
YUMILO VENDOR

Store orders

Orders refresh every few seconds. Update preparation status; close a vendor order after the courier collects it.
YUMILO COURIER

Delivery board

Paid orders appear here automatically with the exact delivery destination before acceptance. Customer phone and delivery notes appear after you accept.

Paid orders waiting for a courier

My accepted deliveries

ACCOUNT VERIFICATION

Complete your KYC profile

Vendor and courier transactions unlock after both identity verification and the separate vendor/courier application have been approved.

YUMILO FOODS

Customer fraud reports

Review customer reports and the message excerpts submitted with each report.
ORDER MESSAGES

Customer–vendor chat
PRIVATE ACCOUNT VERIFICATION

KYC profile

Capture both sides of your Zambian NRC with the live camera; gallery uploads are not accepted for identity images. The selfie camera runs a local face scan and asks you to turn your head both ways before taking a still photo. The video is not uploaded or stored; only the captured still images are saved privately. This basic movement check is not foolproof. During review, an automatic face-match check compares your selfie with the NRC portrait in the authorized admin’s browser, and an admin makes the final decision. Registered vendors must also submit business-registration proof. Only you and authorized Yumilo admins can view the private identity files.

Front of NRC

Capture the original NRC directly with your camera. Gallery uploads are not accepted for identity images.

Not captured yet.

Back of NRC

Capture the back of the same original NRC using the live camera.

Not captured yet.

Selfie

Open the front-facing camera, center your face in the preview, then press Capture selfie. Gallery images are not accepted. Yumilo will still compare the selfie with your NRC photo and manually review your documents before approval.

Not captured yet.
CUSTOMER SAFETY

Report suspected fraud

Yumilo Foods will receive your report and only the messages you select below—not your full chat. Sharing messages is optional.

Choose messages to share (optional)

Loading order messages…
YOUR INBOX

Messages

Private vendor conversations and official Yumilo messages are shown separately.

Welcome to Yumilo Market

Use Vendor chats for private conversations with sellers. Official account updates and support replies from Yumilo appear here.

Order-specific chats remain available in Orders.

Private requests are separate from your private order chats.

Private requests
YUMILO TEAM

Flag an order for Manager review
YOUR YUMILO ACCOUNT

My profile

Your sign-in is remembered for this preview address in this browser. Other preview links and the customer-facing site have separate sessions.
YOUR YUMILO ACCOUNT

Settings

Profile

Your name and phone are shown for reference. Phone is contact-only and cannot be changed here; no SMS verification is requested.

Default delivery address

Saved privately to your account and used to prefill checkout.

Notifications

Choose which in-app alerts and optional offers you want. Your private inbox remains available.

Browser/device push alerts are not enabled. If offered later, permission will be optional.

Ask Yumilo voice language

This sets the default language for Ask Yumilo voice input only; it does not translate the marketplace interface.

Bemba and Nyanja are available for Ask Yumilo voice input where supported by your browser.

Change email

Your current email stays active until you verify the new address.

Change password

Confirm your current password before choosing a new one. Passwords are never saved in Yumilo Settings.

Account deletion

Send a private request to Yumilo for review. This will not delete your account automatically.
YOUR YUMILO ACCOUNT

Sign in
YUMILO SHOPPING ASSISTANT

Talk to Yumilo

Ask about products, orders, delivery, or Yumilo policies. Tap “Listen” on a reply to hear it aloud.

Ask a question about Yumilo.
YUMILO MARKET

Privacy Policy

Effective date: 14 October 2026. This general privacy notice applies to Yumilo Market visitors and account holders wherever they access the service. Marketplace orders and delivery are currently supported in Zambia. Privacy rights and legal requirements differ by country; this notice does not claim that one document alone satisfies every country’s laws.

Yumilo Market is operated by Yumilo Foods (“Yumilo”, “we” or “us”). We handle personal information to run accounts and marketplace services, fulfil orders, protect users and meet applicable legal obligations.

Information we handle

How we use information

We use information to provide and maintain accounts, display listings, process and track orders, coordinate delivery, verify sellers and couriers, answer support requests, prevent fraud and misuse, keep audit records, and comply with legal obligations.

When information is shared

We share only what is needed with the sellers and couriers involved in an order. A courier’s access to a customer’s contact details, delivery address and notes is limited to the assigned delivery after the courier accepts it. Hosting, authentication, storage, security and other service providers may process information for us to operate the platform. We may also disclose information when required by law or to protect users and the service.

Order-chat messages are visible to the conversation participants. Yumilo staff do not open the full private customer–vendor conversation; if you submit a fraud report, only the excerpts you select are shared with reviewers. Support messages sent directly to Yumilo may be read by authorized support staff.

Payments and sensitive information

Order payments are made manually to the official MTN or Airtel account shown in checkout. Customers submit a transaction ID and private receipt for Worker review; orders remain unpaid until approved. Payment review does not move money automatically and is not escrow or a refund guarantee. Never send passwords, PINs or payment credentials in messages or chat. Vendor subscription renewals are handled separately.

Service providers and international processing

Some providers that support the platform may process or store information in countries other than the one where you live. Where applicable law requires safeguards for an international transfer, Yumilo will apply the safeguards required for that transfer. Optional features may have their own separate privacy notices.

Retention and security

We keep information for as long as reasonably needed to operate the service, complete transactions, handle disputes, protect users, preserve required audit records and meet legal obligations. Retention periods can vary by record type and applicable law. We use access controls and other safeguards, but no online service can guarantee absolute security.

Your privacy choices

Depending on the laws where you live, you may be able to request access to or correction, deletion, restriction or a copy of your information, object to certain processing, withdraw consent, or complain to a privacy regulator. Some information may need to be retained for legal, safety or audit purposes. To make a request or ask a privacy question, use Yumilo’s in-app Messages or the contact number shown in the site footer. We may need to verify your identity before responding.

Children and changes

If you believe a child has provided personal information through the service, use the contact number shown in the site footer so Yumilo can review the matter under applicable law. We may update this notice when the service or legal requirements change; the effective date above will be revised when we do.

More details about the optional shopping assistant and voice input are provided in the separate “Assistant information” notice.
YUMILO MARKET

Assistant information

Purpose: The Yumilo Shopping Assistant helps shoppers find currently available products and answer general questions about listings, ordering, delivery, fees and marketplace policies, using approved Yumilo information and the live public catalogue.

To answer a general question, the text you submit, up to three recent non-sensitive questions, current public in-stock listings, approved facts and a verified draft may be processed by an AI service. Personal order records, order status and private cart details are not sent to that service; those requests are handled within Yumilo’s app. The assistant does not share your private account or order information with other shoppers, sellers or couriers, and cannot place, change, cancel or pay for orders.

Please do not enter passwords, PINs, phone numbers, email addresses, home or delivery addresses, NRC details or payment credentials. Automatic redaction removes some common sensitive patterns before eligible questions are processed, but it may not catch everything. Yumilo does not save assistant chat history. Voice input is transcribed by your browser’s speech service; raw audio is not sent to the AI service, and browser speech handling depends on your browser’s own settings and privacy terms.
YUMILO MARKET

Help & Policies

Payments

Pay only to the official MTN or Airtel destination shown at checkout. Upload your transaction reference and receipt. A Worker manually reviews it; order tracking starts only after payment is approved. No money moves automatically.

Food order concerns

Wrong, missing, or unsafe food can be reported through the order’s issue-review form for manual review. Food delivery delay alone is not a refund-claim trigger.

Non-food cancellations and claims

A non-food claim may be reviewed if more than 24 hours have passed after payment confirmation and the order has not been shipped or handed to the courier, or if the customer and vendor have documented an agreed cancellation in their private order messages. The same-town three-hour dispatch time is an operational target, not a refund trigger.

Manual review

Claims are reviewed individually. A claim, approval to review, or policy page does not guarantee a refund or move money automatically. For case-specific help, open in-app Messages.